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Customer record keeping

Businesses and organisations that collect accurate and complete details of their patrons and staff make contact tracing more efficient and help stop the spread of COVID-19.

Be COVID Safe. Stay in business.

Electronic check-in guidance and QR codes

Use electronic methods for contactless check in and help NSW stay in business and stop the spread of COVID-19.

QR code and business resources

Businesses and organisations registered as COVID Safe can access their customised resources online.

Collecting patron and staff details, obligations for businesses

Under public health orders some businesses and organisations are required to keep a record of all staff, patrons and contractors visiting their premises.

Selecting an electronic system and how to collect contact details

Details must be collected electronically for most businesses, such as by using a QR code or on a digital file.

Businesses, organisations and events that must use electronic check-in

From Monday 23 November 2020, it will be mandatory for certain types of businesses to use electronic check-in methods to collect patron details.


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