Updated rules around electronic check-in
More businesses and organisations now need to have check-in set up at their premises.
If your business or organisation falls into one of the categories below, you will need to have
- a NSW Government QR code for your premises, venue or event so that staff and customers can check in using the Service NSW app
- the Service NSW business online form for staff and customers who do not have a smart phone or are unable to sign-in using the Service NSW app.
If your business or organisation already collects contact details using a NSW Government QR code or the Service NSW business online form, it should continue to do so.
On this page
Rules for occupiers of premises
If you are the occupier of any of the premises at which check-in is required you need to take reasonable steps to ensure people can provide their contact details to when they enter your premises. For example, you should
- display your QR codes in prominent locations
- remind people to check in when entering your premises
- where possible, keep an eye out for new people who have entered your premises
- ask to see the ‘green tick’ on the Service NSW app and check it relates to your premises.
If it is not possible for a person to check in using a device, an occupier must have an alternate sign-in method at their premises. The alternate sign-in method must record the contact details of the person and be kept ready and available for a minimum period of 28 days to provide to NSW Health if requested.
If you receive a request from NSW Health, you must provide the contact details in an electronic format within four hours of being asked.
If a person refuses to check in at your premises, you may refuse entry to that person. It is a matter for the occupier of each premises to exercise judgement on what is appropriate for your premises and for the well-being of your staff and customers.
If you intend to refuse entry, you should first ensure you are familiar with the exceptions and that you have spoken to the person and understand their circumstances.
- amusement centres
- business premises:
- an occupation, profession or trade is carried on for the provision of services directly to members of the public on a regular basis, or
- a service is provided directly to members of the public on a regular basis
- premises that were previously required to ensure customers check-in, such as auction houses, nail salons, beauty salons, hairdressing salons, waxing salons, tanning salons, spas, tattoo parlours and massage parlours, are still included
- childcare centres (but not the children who attend the service)
- construction sites
- drive-in cinemas
- entertainment facilities
- function centres
- hospitality venues:
- food and drink premises
- micro-breweries, small distilleries holding a drink on-premises authorisation under the Liquor Act 2007 and cellar door premises
- pubs, small bars and registered clubs
- hospitals (excluding where the hospital has an electronic entry recording system)
- hotel or motel accommodation (excluding residents or overnight guests who have checked in)
- industrial premises used for
- manufacturing, production, assembling, altering, formulating, repairing, renovating, ornamenting, finishing, cleaning, washing, dismantling, transforming, processing, recycling, adapting or servicing of, or the research and development of, any goods, substances, food, products or articles for commercial purposes, and includes any storage or transportation associated with the activity, or
- handling, treating, production, processing, storage or packing of animal or plant agricultural products for commercial purposes
- information and education facilities
- office premises, where administrative, clerical, technical, professional or similar activities are carried out (but not dealing with members of the public directly)
- Parliament House
- party buses
- places of public worship
- preschools (but not the students)
- properties operated by the National Trust or the Historic Houses Trust
- public swimming pools
- recreation facilities (indoor)
- recreation facilities (major)
- Residential care facilities or hostels, but not residents
- retail premises (including premises that hire items or goods or sell wholesale)
- school, university or other educational institutions (excluding students entering the school)
- sex on premises venues, being restricted premises where sex between patrons is permitted on the premises
- sex services premises
- shopping centres
- storage premises
- strip clubs
- vehicles used as taxis or hire vehicles
- vessels used for hosting functions or for commercial tours
- warehouse or distribution centres
- zoological parks and reptile parks.
Events where check-in is required
- COVID-19 safe outdoor public gathering
- controlled outdoor public gatherings
- agricultural shows or agricultural field days
- funerals and memorial services and gatherings after funerals and memorial services
- religious services and gatherings after religious services
- wedding services and gatherings after wedding services.
You are not required to check in when you enter any of the above premises if you are entering:
- to provide emergency services
- by vehicle if you do not leave your vehicle
- you are under 18 years of age and it is not possible to register your contact details
- to exercise law enforcement, intelligence or national security functions on behalf of a NSW Government or Australian Government agency
- a health or medical facility (other than a pharmacy) as a patient
- a farm.
Rules for people entering premises
You are required to check in with Service NSW whenever you enter premises where check-in is required.
If you cannot check-in using your phone, another person may use their phone to check you in.
You can provide your contact details directly to the occupier of the premises if you cannot check-in electronically or it would be unsafe to check in electronically (for example, due to work health and safety requirements at the premises).
Rules for taxis and rideshare
If you are the registered operator of a taxi or hire car vehicle, you must ensure your vehicle is registered with Service NSW before you allow it to be used as a taxi or hire car.
You must make a QR code available to passengers when they enter your vehicle, or you must enable a person to provide their details to the driver.
Rules for premises with multiple tenancies
Different rules apply to premises such as shopping centres or buildings with multiple tenancies (for example, a commercial office building with a medical centre).
The occupier of a shopping centre or a multi-tenancy premises is required to take reasonable steps to ensure people can check in with Service NSW or directly with the occupier.
If you visit a shopping centre, you are required to check in on entry.
The occupier of a gym, entertainment facility, hospitality venue, nightclub or retail premises within a shopping centre or other multi-tenancy premises, is required to take reasonable steps to ensure people can provide their contact details by checking in with Service NSW or providing their contact details directly to the occupier.
While you are in the shopping centre or multi-tenancy premises, if you visit any of these premises, you need to check in at each of these premises, every time you enter.
There are some multi-tenancy premises where check is only required on entry. If you are entering premises not listed, then you do not need to check in at these premises (for example, if you are a patient entering a health or medical facility). It is sufficient to check in on entry to the building.