Digital jobs at Department of Customer Service

Come work for the most digital forward thinking government department in Australia.

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Text box image saying is Tech your thing?

We need you!

Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more...

Find your next thing and help build the tech of tomorrow.
If you want to create and shape the future of life in NSW, then we’d love you to join us.

View digital jobs

You can make a difference

Have a direct impact on the community. Contribute to some of the biggest government projects creating better outcomes for our customers. 

The safety of our customers is important to us and we are determined to lead the way in digital identity and cyber security.

We know no boundries when it comes to innovation. Join us in leading the way with digital solutions and services.

 

More than just a job

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How many people can say their work impacts millions of people every day? Not many, right? 

A digital role at the Department of Customer Service (DCS) means you’ll wake up every morning knowing you're make a difference, a difference to the lives of everyone living in NSW – all 8 million+ of us. 

At DCS we’re out to make the NSW Government the most customer-centric, digital government in the world.

We are a leading central service agency, made up of over 30 agencies, entities and business units, including Service NSW, Digital.NSW, Revenue NSW, and the State Insurance Regulatory Authority, which makes our work incredibly diverse.

We work with the latest tech on pioneering digital projects that make an impact. Think award-winning projects like bushfire relief, the Active Kids program, and Digital Driver Licence – that’s our work - innovative digital services that make life easier. 

More than perks, this is what we promise

Our people come first. We look after you, so you can help us look after the people of NSW.

The way of the future

We’re not your traditional government agency – we will empower you to source the latest contemporary technologies and tools - React, Apigee, Figma, and Kubernetes – you won’t be restricted by monolith code here!

Work in an agile environment with a chapter and multi-discipline squad structure. We are nimble, lean and agile, and you will get opportunities for rotation to experience different products and projects to build your skills and experience.

It’s not just the tools we use though, it’s also the mindsets and frameworks we adopt from human-centred design to simplifying UX to pair programming and test-driven development.   
 

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What our people say

"DCS give importance to architecture and information security, following best practices, implementing latest industry standards, with scope for innovations that deliver positive impact to thousands of customers."

- Ganesh Gowthaman, Technical Architect, Licensing Program, Digital.NSW

"The culture, especially the flexible work style, has given me good work/life balance and encourages me to give my best. Since day one at DCS I have been supported, trusted to take initiatives and I am appreciated, even for the smallest effort."

- Deepak Babu, Senior Product Engineer, Licensing Program, Government Technology Platforms, Digital.NSW and ICT


Flexibility that works for you

We know flexibility looks different to everyone, and a digital role within DCS will let you work in a way that works for you.

We champion remote and hybrid working, and have state-of-the-art offices in Parramatta and Central Sydney, plus a network of regional offices across the state, meaning you can live and work from a variety of locations.   

The opportunity for compressed hours and generous leave conditions including up to 16 weeks parental leave, 20 days recreation and 15 days sick/carers leave, plus community and study leave, mean you can make time for what really counts.

Flexibility is not a buzzword for us – we live and breathe it every day! 

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Build a career

Much more than just a job, you can build a diverse and rewarding career here. As the largest digital hub within the NSW Government, the opportunities are yours for the taking. Grow up, grow sideways – take your career where you want.

Learn from a network of smart and talented colleagues, undertake formal certified training, assignments and secondments, plus get access to our Learning Platform with 10,000 courses.

Here you'll have the chance to use your skills, knowledge, and experience. We want to grow and develop the digital talent of the future; we want to invest in you!
 

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A workforce you belong in

We have over 8 million+ reasons to care and want our workforce to represent the community that we work for. We are deeply committed to diversity, inclusion, and new ways of working that amplify belonging and come as you are.

We strive to create culturally safe workplaces where everyone can show up as themselves and contribute in a way that allows them to be their best.

We know you will accomplish great things when you look after you, and a digital role within DCS will give you access to our Wellbeing Hub which includes a range of services like our Fitness Passport and Mental Positive Wellbeing program.
 

Male worker at the NSW Department of Customer Service.

Values that underpin it all

Our workplace culture is something we are very proud (and protective) of. We have built a warm, caring, respectful and fun environment.

Everything we do is led by our values of service to the community, trust in government, integrity in decisions, and accountability to deliver what we promise.

If these values resonate with you, you are in the right place!

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What we offer

  • 35-hour week 
  • Flexible working hours 
  • Opportunities for compressed hours 
  • Remote, Hybrid or Office you choose
  • Opportunities to work regionally
  • 20 days recreational leave 
  • 5 days additional recreational leave for some regional and remote locations
  • 15 days sick/carers leave 
  • Up to 16 weeks parental leave 
  • Certified learning 
  • Access to 10,000 online courses learning platform 
Co-workers collaborating.

Is TECH your thing?

Do you have a passion for anything and everything to do with technology?

We need you!

Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more...

Find your next thing and help build the tech of tomorrow.
If you want to create and shape the future of life in NSW, then we’d love you to join us.

View digital jobs

Related information

Male worker at the NSW Department of Customer Service.

As a leading central service agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

Male worker at the NSW Department of Customer Service.

The NSW Government is the largest employer in Australia creating unparalleled opportunities for job mobility and new experiences.

Female worker at the NSW Department of Customer Service.

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Two women sitting in a breakout area smiling at the camera.

We offer a range of benefits to make sure you get the best out of working with us. We pride ourselves on competitive pay and conditions, flexible working and generous leave entitlements.

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