Program evaluation

Summary of program evaluations for the Department of Customer Service in accordance with endorsed 12 month schedules.

Treasury policy and guidelines for evaluation TPG22-22 set out mandatory requirements, recommendations and guidance for NSW General Government Sector agencies and other government entities planning and conducting evaluations.

A mandatory requirement is that clusters develop an annual evaluation schedule, which is subsequently presented to the Cabinet Expenditure Review Committee (ERC) as part of broader Outcome and Business Plan (OBP) reporting.

Furthermore, in line with the Government Information (Public Access) Act, agencies are mandated to proactively and publicly release the findings of their evaluations, unless there is an overriding public interest against disclosure of the information.

2023-2024 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationEvaluation StatusLink to Evaluation Report
Retirement Village Reforms NSW Fair TradingCompletedEvaluation report (PDF 2.14MB)

2022-23 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationEvaluation StatusLink to Evaluation Report
New Metro Service Centre EvaluationService NSWCompletedEvaluation report (PDF 1.65MB)
Cost of Living ProgramService NSWCompletedEvaluation report (PDF 1.79MB)
Let's Do This CampaignCustomer Delivery and TransformationCompletedEvaluation report
NSW Licensing ProgramDigital NSWCompletedEvaluation report (PDF 1.22MB)
Residential Tenancy Support PackageBetter Regulation DivisionCompletedEvaluation report (PDF 5.16MB)
Surcharge Land TaxRevenue NSWCompletedEvaluation report (PDF 1.42MB)

2021-22 Evaluations 

Name of Program EvaluationAgency / Division Responsible for the EvaluationEvaluation StatusLink to Evaluation Report
Embedding Construct NSWBetter Regulation Division CompletedEvaluation report (PDF 3.95MB)
Digital Restart FundDigital NSWCompleted Evaluation report (PDF 5.16MB) 
Point of Consumption Wagering TaxRevenue NSWCompletedEvaluation report (PDF 1.44MB)
Better Business ReformsBetter Regulation DivisionCompletedEvaluation report (PDF 2.63MB)
Government Made EasyCustomer, Delivery and TransformationCompleted Evaluation report (PDF 1.4MB)

2020-21 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationEvaluation StatusLink to Evaluation Report
Trial relaxation of certain liquor licence restrictions for venues with a small bar or on-premises liquor licence in NewcastleBetter Regulation DivisionCompletedEvaluation report (PDF, 2.63MB) (PDF 4.2MB) 
Workers Compensation Data System ModernisationState Insurance Regulatory AuthorityCompletedEvaluation Report (PDF 615.95KB)
Revised Market Practice and Premium GuidelinesState Insurance Regulatory AuthorityCompletedEvaluation Report (PDF 639.96KB)
Home Builders Compensation Scheme ReformState Insurance Regulatory AuthorityCompletedEvaluation Report (PDF 462.76KB)
Young Drivers Telematics TrialState Insurance Regulatory AuthorityCompletedEvaluation Report (PDF 481.47KB)
Work Health & Safety Roadmap for NSW 2022 (mid-term evaluation)Better Regulation DivisionCompleted

Evaluation Report (PDF 1.74MB)

and 

SafeWork NSW's response to the mid-term evaluation report (PDF 163.9KB)

Evaluation of the Tiered Industry Training FrameworkBetter Regulation DivisionCompletedEvaluation Report (PDF 908.14KB)
Mentally Healthy Workplaces Strategy (Mid-Point)Better Regulation DivisionCompletedEvaluation Report (PDF 1.82MB)

2019-20 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationProgram TierEvaluation StatusLink to Evaluation Report
Small Business Grant SchemeRevenue NSW3CompletedEvaluation report (PDF 1.81MB)
Musculoskeletal  Disorder StrategyBetter Regulation Division2CompletedEvaluation report (PDF 1.67MB)
Hazardous Chemicals Midpoint EvaluationBetter Regulation Division2CompletedEvaluation report (PDF 458.75KB)
CORSnet-NSWDigital.nsw2CompletedEvaluation report (PDF 1.52MB)

2018-19 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationProgram TierEvaluation StatusLink to Evaluation Report
Consultation @ Work conferenceBetter Regulation Division2Completed

File

Evaluation report (PDF 2.02MB)
Loose-Fill Asbestos Voluntary Purchase and Demolition ProgramBetter Regulation Division2Completed

File

Evaluation report (PDF 6.77MB)
Talkin' Together projectBetter Regulation Division2Completed

File

Evaluation report (PDF 4.89MB)
Procurement Benefits Reform - Sub Item - Contingent Workforce - accelerate VMSGovernment and Corporate Services2Completed

File

Evaluation report (PDF 1.58MB)

2017-18 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationProgram TierEvaluation StatusLink to Evaluation Report
Data Centre Reform ProgramICT and Digital Government4Completed

File

Evaluation report (PDF 434.64KB)
Digital Drivers LicensesICT and Digital Government4Completed

File

Evaluation report (PDF 1.83MB)
NSW Innovation ConciergeICT and Digital Government3Completed

File

Evaluation report (PDF 966.55KB)
Medium rise construction projectBetter Regulation Division2Completed

File

Evaluation report (PDF 685.62KB)
Regional and Remote Service stations projectBetter Regulation Division2Completed

File

Evaluation report (PDF 7.01MB)

Infographic

Rollout of Service NSW CentresService NSW2Completed

File

Evaluation report (PDF 974.12KB)

2016-17 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationProgram TierEvaluation StatusLink to Evaluation Report
Implementation of the NSW Government ICT StrategyICT and Digital Government3Completed

File

Evaluation report (PDF 516.19KB)
NSW Government Procurement Benefits ProgramGovernment and Corporate Services - NSW Procurement2Completed

File

Evaluation report (PDF 318.92KB)
Data.nswICT and Digital Government2Completed

File

Evaluation report (PDF 3.03MB)
Development of ICT technical standardsICT and Digital Government2Completed

File

Evaluation report (PDF 354.37KB)

2014-15 Evaluations

Name of Program EvaluationAgency / Division Responsible for the EvaluationProgram TierEvaluation StatusLink to Evaluation Report
Corporate & Shared Services Reform Government Services, ICT Strategic Delivery3Completed

File

Evaluation report (PDF 964.97KB)
Statutory Review of Workers Compensation LegislationSafety, Return to Work & Support2Completed

File

Final report (PDF 2.44MB)
Customer Feedback Review FrameworkSafety, Return to Work & Support2Completed

File

Evaluation report (PDF 1.14MB)
Extend Tax Compliance Office of State Revenue2Completed

File

Evaluation report (PDF 604.1KB)
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