Customer Service media releases

Browse media releases from the Department of Customer Service. 

 

Helping homeowners build better

14 Feb 2023

Building a new home in NSW just got easier with a new digital tool released today to help guide homeowners through the process from start to finish.

Have your say about off the plan contracts

09 Dec 2022

The NSW Government is seeking community and industry feedback on issues affecting those buying residential land in NSW off the plan, as reforms introduced in 2019 undergo further review.

La Nina contributes to rise in excavation incidents

30 Nov 2022

SafeWork Inspectors have begun visiting excavation sites throughout the State to ensure safety and remind those excavating about ‘Before Your Dig Australia’ requirements.

NSW strata schemes first report due

29 Nov 2022

The deadline for strata schemes across the State to lodge their first report with Fair Trading through the NSW Strata Hub is fast approaching, with the requirement for key management, building and contact information to be provided by 31 December 2022.

Consumers warned: Do not deal with Shutters Quickly

17 Nov 2022

NSW Consumers are being warned not to deal with Open Close It Pty Ltd trading as Shutters Quickly. 

NSW leads the way with apartment defect insurance

25 Oct 2022

NSW is the first jurisdiction in Australia to introduce a new insurance product that offers 10 years' protection for buyers of residential apartments.

Exploring new ways to encourage more women into trades

23 Sep 2022

Whether it is being an auto-technician or working in construction, the sky is the limit as the NSW Government looks for new ways to encourage more women to consider getting into trades.

Spatial Services enables next step in digitisation for NSW planning portal

16 Sep 2022

The digital transformation of NSW’s planning system is ramping up with the Department of Customer Service’s (DCS) Spatial Services team enabling 3D digital mapping for subdivision and strata plans through the NSW Planning Portal. 

Regulator turns spotlight on Newcastle development

22 Aug 2022

NSW Fair Trading, SafeWork NSW and the NSW Builder Commissioner have commenced "Anytime, Anywhere" inspections on residential apartment buildings in the Newcastle region.

Options for flood affected tenants and landlords

09 Mar 2022

Tenants returning to unliveable properties due to flood damage face decisions on what to do with their rental and whether to find new or temporary housing but they do have options.

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