Customer Service media releases
Browse media releases from the Department of Customer Service.
Helping homeowners build better
14 Feb 2023
Building a new home in NSW just got easier with a new digital tool released today to help guide homeowners through the process from start to finish.
Have your say about off the plan contracts
09 Dec 2022
The NSW Government is seeking community and industry feedback on issues affecting those buying residential land in NSW off the plan, as reforms introduced in 2019 undergo further review.
La Nina contributes to rise in excavation incidents
30 Nov 2022
SafeWork Inspectors have begun visiting excavation sites throughout the State to ensure safety and remind those excavating about ‘Before Your Dig Australia’ requirements.
NSW strata schemes first report due
29 Nov 2022
The deadline for strata schemes across the State to lodge their first report with Fair Trading through the NSW Strata Hub is fast approaching, with the requirement for key management, building and contact information to be provided by 31 December 2022.
Consumers warned: Do not deal with Shutters Quickly
17 Nov 2022
NSW Consumers are being warned not to deal with Open Close It Pty Ltd trading as Shutters Quickly.
NSW leads the way with apartment defect insurance
25 Oct 2022
NSW is the first jurisdiction in Australia to introduce a new insurance product that offers 10 years' protection for buyers of residential apartments.
Exploring new ways to encourage more women into trades
23 Sep 2022
Whether it is being an auto-technician or working in construction, the sky is the limit as the NSW Government looks for new ways to encourage more women to consider getting into trades.
Spatial Services enables next step in digitisation for NSW planning portal
16 Sep 2022
The digital transformation of NSW’s planning system is ramping up with the Department of Customer Service’s (DCS) Spatial Services team enabling 3D digital mapping for subdivision and strata plans through the NSW Planning Portal.
Regulator turns spotlight on Newcastle development
22 Aug 2022
NSW Fair Trading, SafeWork NSW and the NSW Builder Commissioner have commenced "Anytime, Anywhere" inspections on residential apartment buildings in the Newcastle region.
Options for flood affected tenants and landlords
09 Mar 2022
Tenants returning to unliveable properties due to flood damage face decisions on what to do with their rental and whether to find new or temporary housing but they do have options.