Issue
Improving customer satisfaction with key government services is one of the Premier’s 14 priorities.
What we are doing
The most visited pages on the Fair Trading website now feature a live web chat service and an automated web chat bot.
Live web chat
Customers can use the live web chat service to enquire about:
- tenancy
- buying products and services
- building and renovating
- strata and community living
- buying and selling property
- buying services.
Web chat bot
Customers also have the option to interact 24/7 with a chat bot about simple enquiries related to:
- tenancy
- buying products
- services.
The chat bot can connect customers to the live web chat operator during business hours.
How we are tracking
There is strong demand for the live web chat service, as well as the chat bot service. Fair Trading is receiving excellent customer feedback.