Careers at Department of Customer Service

A career at the Department of Customer Service puts you at the heart of NSW Government, where you will be able to influence the future of our great state.

DCS staff looking at a computer

Latest news

Our department won a swag of awards at the recent NSW Premier Awards, including Public Servant of the Year. 

Join the DCS team

We are a team of more than 8,000 people, providing services to hundreds of thousands of customers every day.

We want people from diverse backgrounds, who believe that providing modern, accessible government services can change people's lives.

We are leading the change that will make the NSW Government the most customer-centric in the world by putting the customer at the heart of everything we do.

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DCS stories - Karen Ellis making a difference

Karen from Fair Trading is a consumer protection officer making sure all the products you buy are safe and compliant with Australian Consumer Law.

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Two Revenue NSW staff looking at a computer

Benefits 

We offer flexible working, competitive pay and conditions, and support employee health and wellbeing. 

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Explore different types of careers

We offer more than just a desk job, with careers almost as diverse as our people.

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Customer service

Work on the frontline supporting customers, communities and industry.

 

Careers include responding to enquiries in our call centres,  walk-in service centres, or via social media, email or post.

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Digital

Do you have a passion for anything and everything to do with technology?

 

Careers include user interface (UI), user experience (UX), customer experience (CX) developers, engineers, platform architects and content designers. 

Regulators career icon

Regulators

We regulate industries, service providers  and community activities.

 

Careers include safety, building or consumer protection inspectors, community education or managing the 1,000s of trade licence applications we receive every year.

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Policy and legal

We manage more than 100 pieces of legislation for NSW.  Join one of our policy or legal teams who draft the laws that shape the future of NSW, and protect the rights of its citizens.

 

Examples include careers as a policy advisor, lawyer, counsel or legal officer.

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Human resources

Do you have an interest in helping people meet their full potential? Our People and Culture team is the place for you.

 

Careers in talent acquisition and development, change management, return to work, inclusion, dispute resolution and industrial relations.

Don't fit in a box career icon

Don't fit in a box?

The career opportunities at DCS are as diverse as the many different services we provide.

 

Examples of careers include wedding celebrant, video production, stakeholder engagement, project manager and accountant.


Michelle works at Births Deaths and Marriages and helps happy couples plan their wedding ceremonies.
Michelle works at Births Deaths & Marriages and helps couples plan their wedding ceremonies.

Build your career

A great place to grow

We offer a huge range of learning and development opportunities, including leadership and graduate programs.  

Be part of a team where everyone, every day has the opportunity to learn. 

 


Inclusion and diversity

A great place to belong

The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. 

You belong in our diverse and inclusive workplace.

 

 

Karina, Alicia and Bud from the Revenue outreach program
Alicia, Karina and Bud from Revenue NSW helping Aboriginal communities

Service NSW mobile service centres during 2019 bushfires
Staff supporting bushfire affected communities.

Serve the community

A great place to make a difference

Pandemic response

From websites, to QR code check-ins and education campaigns, we have led the pandemic response with partner agencies like NSW health.

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Helping fire-affected communities

No-one will ever forget the fires that ripped through NSW in 2019.  Our staff were on the scene, providing help with our travelling mobile service centres.

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Programs

A DCS new recruitment arriving for her first day.

The NSW Leadership Academy is a development program designed to challenge the individual and create exceptional NSW public sector executives.

Two graduates arriving for their first days a work

The Graduates Program gives you endless opportunities to shape and change the future of NSW. You’ll work on projects that contribute to making our state a great place to live, work and visit. 

Two women are talking outdoors

Tap into the existing knowledge, skills, and experience of senior employees and executives to advance your career. Or transfer these skills to newer or less experienced employees and build the leaders of tomorrow.

NSW FACS disability community workplace carers

This program connects university students with disability, provides valuable on-the-job experience with our many experts and helps them launch into a career once they've finished formal study.


Your COVID-19 vaccination status

We have a Mandatory Vaccination Policy meaning everyone applying for a role at the Department of Customer Service must be fully vaccinated against COVID-19. If you have any questions, including any exemptions, please speak to your recruiter.

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