Skip to main content


Looking for a job? We’re hiring!

How to apply

We are looking for people who will keep the customer at the front of mind and deliver on NSW Government priorities and program objectives.

Find a job with the Department of Customer Service

About our work

The Department of Customer Service was established on 1 July 2019.

We deliver value by making or enabling sustained improvements to services in NSW. 

There are more than 30 agencies, entities and business units in our department. Our work is diverse and impacts millions of people on any given day. Some of our projects include:

  • leading bushfire relief efforts
  • work health and safety initiatives
  • consumer and business law reforms
  • rebates that ease the cost of living
  • the CTP Green Slips reform
  • the workers' compensation system.

About our culture

We’re committed to building a culture of high performance and results with highly engaged and talented people who work together to get the job done.

Our culture is underpinned by the core public sector values of excellence in service, integrity, accountability and trust.  

Our people enjoy flexible working and career mobility. They are also highly collaborative and always open to new ideas and ways of working. Enthusiasm and the willingness to help others go a long way and is rewarded through recognition.

We pride ourselves on attracting varied people and look forward to building an even more diverse organisation. We encourage applications from Aboriginal and Torres Strait Islander Peoples, as well as people from diverse cultural backgrounds and people with disability.

Related links

Top of page