Customer Service media releases

Browse media releases from the Department of Customer Service. 

 

Free tool to measure workplace mental health

10 Oct 2022

This Mental Health Month, SafeWork NSW is encouraging employers to explore a new digital Workplace Wellbeing Assessment Tool (WWAT) which will help improve understanding and management of workplace mental health by businesses.

Safety lanyard disconnected before Wollongong fatality

07 Oct 2022

An asbestos removal company has been convicted and fined $300,000 after an employee was fatality injured during demolition site preparation at a Wollongong University site in 2020. 

NSW customers – we are listening to you

07 Oct 2022

In a nation-leading first, the NSW Government will today release its inaugural State of the Customer report which aims to inform improvements to government services and ensure customers are being heard.

More security for customers with customer payment platform

06 Oct 2022

Customers calling Service NSW contact centres will have more ways to pay licence renewals, vehicle registrations or land tax following enhancements to the Customer Payment Platform (CPP).

Final reminder to use your Stay NSW and Parents NSW vouchers

06 Oct 2022

Households are being urged to use any remaining Stay NSW and Parents NSW vouchers, with the 9 October deadline only days away.

Have your say - safe storage of ammonium nitrate

06 Oct 2022

SafeWork NSW is consulting on safety measures that will strengthen the current regulation of ammonium nitrate storage and are encouraging the community to ‘Have Your Say’ on the issue.

New connectivity strategy delivers better digital services across NSW

06 Oct 2022

The NSW Government is delivering on its commitment to improve digital connectivity with the launch of the NSW Connectivity Strategy.

Truck driver's death results in company facing court

05 Oct 2022

A former long-haul freight business has been sentenced and fined $360,000 after a long-distance truck driver was struck and killed by the loading ramp of a trailer he used to transport two vehicles in 2019.  

NSW first in Australia to adopt model WHS laws

04 Oct 2022

NSW will be one of the first jurisdictions in Australia to implement recent changes to the national model WHS regulations, which recognise psychosocial hazards in the workplace and require businesses to implement control measures to manage risks.

Fair Trading fines eBay for unlawful Grand Final ticket sales

30 Sep 2022

NSW Fair Trading has taken swift action to investigate and issue eBay with multiple Penalty Infringement Notices as a result of NRL Grand Final tickets appearing on the platform in breach of NSW ticket scalping laws.  

Machine safety compliance visits underway

28 Sep 2022

SafeWork NSW Inspectors have begun visiting manufacturers throughout the Sydney metropolitan area to ensure machine safety, a leading cause of workplace fatalities and injuries in the sector.

NSW Government assisting customers following Optus data breach

27 Sep 2022

Service NSW and ID Support NSW are working closely with Transport for NSW to support affected Optus customers following the recent cyberattack on their computer system.

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