To achieve this, we are guided by five key principles that underpin our complaints handling processes.
- we enable complaints and make it easy for you to register a complaint or feedback
- we respond to complaints quickly and keep you informed
- we resolve complaints quickly and flexibly
- we are objective and fair, and no customer is disadvantaged by lodging a complaint
- we ensure confidentiality where this is practical and appropriate.
If you want to make a complaint about our services or our staff please send us an email: email@example.com