DCS complaint handling policy

We aim to handle complaints fairly, efficiently and effectively.

To achieve this, we are guided by five key principles that underpin our complaints handling processes. 

They are: 

  • we enable complaints and make it easy for you to register a complaint or feedback 
  • we respond to complaints quickly and keep you informed 
  • we resolve complaints quickly and flexibly 
  • we are objective and fair, and no customer is disadvantaged by lodging a complaint 
  • we ensure confidentiality where this is practical and appropriate. 

If you want to make a complaint about our services or our staff please send us an email: contact@customerservice.nsw.gov.au

Top of page