Customer Service media releases
Browse media releases from the Department of Customer Service.
Survey shows serious defects down in newer apartment buildings
15 Dec 2023
A 2023 survey on serious building defects in NSW strata communities found a steady decline in serious common property defects since 2020, giving confidence to buyers of new apartments.
Don’t compromise on quality or your qualifications could be going, going, gone
13 Dec 2023
NSW property agents and managers are being warned to only consider trusted, quality focussed and registered training organisations (RTOs) for professional development and licensing requirements or risk their qualifications being challenged.
Long Service Corporation mobile advisors in Service NSW centres
04 Dec 2023
Are you in the Building & Construction or Contract Cleaning industries and have questions about your long service leave entitlements?
Come and speak with a Long Service Corporation (LSC) representative by visiting one of our service centres at the following Service NSW locations:
Beware charming conmen offering deals too good to be true
01 Dec 2023
This Scams Awareness Week, homeowners are reminded to shut the door on scammers who pose as legitimate and honest tradespeople, following four recent complaints to NSW Fair Trading about travelling conmen.
Fees and bonds to keep pets in strata banned under new legislation
28 Nov 2023
The NSW Government has introduced 31 reforms to make it easier for people and their pets to live in a strata community or a community land scheme.
Consumer Affairs Ministers committed to protecting consumers
27 Nov 2023
Commonwealth, State and Territory Consumer Affairs Ministers met on Friday 24 November 2023 with a renewed commitment to collaboration across borders and to strengthen consumer protections.
Consumers warned of online shopping scams ahead of Black Friday Sales
24 Nov 2023
NSW Fair Trading is reminding consumers to be mindful of online shopping deals and scams ahead of Black Friday shopping sales this month.
Stop work order issued to Forster apartment building site
09 Nov 2023
NSW Fair Trading today issued a stop work order to the developer of a Forster apartment building complex, following their visit to more than 70 building sites on the mid-north coast last month.
SafeWork warning follows upward trend in failure to notify and disturbance of scenes
31 Oct 2023
SafeWork NSW is warning businesses they will face fines and potential prosecution if they fail to report incidents after the workplace regulator this year issued 140 compliance notices and over $55,000 in fines for breaches with one-third of all offences occurring in the construction industry.
Enforceable undertaking to remediate Parramatta building defects
30 Oct 2023
Hassall Developments Pty Ltd has signed an Enforceable Undertaking with the Office of the Building Commissioner to remediate all serious defects in the Parramatta building development.
Urgent recall for LG solar batteries at risk of catching fire
20 Oct 2023
NSW homeowners with solar storage systems are being urged to check if batteries installed in their systems are LG branded, following an urgent safety recall from the company.
Defective fire safety systems revealed during NSW Fair Trading blitz
13 Oct 2023
NSW Fair Trading officers have discovered more than half of the 21 building sites recently audited for fire safety standards across Sydney and Wollongong had defective fire safety systems.