What to do immediately after a flood

Steps to help you recover after a major flooding event, once you're no longer in immediate danger.

Safety first

Ensure you, your family, neighbours and pets are safe. If people are missing, or if you're in a life-threatening situation, call Triple Zero (000).

Use the Red Cross Register.Find.Reunite service to let people know you're safe and to find other people who have registered as safe.

Seek medical help and urgent support

Stay calm. Attend to physical injuries and emotional distress. Seek emergency medical help and other services, if required.

Shut off damaged utilities

The SES will issue an 'all clear' when it’s safe to return to an area after an evacuation. Visit the SES to monitor noticesDo not go back to your property if the emergency is still active.

Don't enter a damaged building or structure, unless authorities tell you it is safe.

If your property is damaged or unsafe, you may not be able to stay there. Secure your property and call Service NSW on 13 77 88 to organise temporary accommodation.

When you can enter your home, make sure you:

Find out how to avoid risks during clean up.

Secure your ID and other important documents

Try to locate your essential documents and identification. 

If they've been lost or destroyed, you can apply to have ID and personal documents replaced for free.

Assess property damage

If you can still live in your property but critical repairs are required:

Get financial help

If your local area is declared as impacted by a disaster, you may be able to get financial assistance from the government. 

Learn more about floods grants and other support.

You should also:

  • save receipts related to anything you spend on property repairs
  • watch out for home repair scams
  • contact your insurer about your policy and to submit a claim, if applicable
  • check financial support available for your circumstances.
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