What your agency can expect when migrating to nsw.gov.au

Collaborative working and the migration process

OneCX will assign a highly skilled cross-functional team to support you through the migration process.

Together, you’ll work through the 4 main phases of the work:

• Pre-discovery: This is when we'll understand your change readiness and secure buy-in from your senior leaders.
• Discovery: This is the information-collection phase and includes activities like an audit of your website content, assessing technical requirements, and determining skills and training needs.
• Planning: We'll work with you to agree on the vision and scope for the migration, establish working groups and finalise a partnership agreement.
• Delivery: This is when we'll build your pages. It involves drafting, reviewing and approval of content, development work and training for members of your team. Your new site will be published.

Read more about The migration process and how to prepare for it.

The Agile method

The OneCX Program team uses the Scaled Agile Framework (SAFe) methodology. 

It helps us ensure:

• quarterly planning meetings with agencies. See how to join the program
• better resource allocation by prioritising at a program level​
• common products and challenges​ are identified
• greater engagement with project stakeholders
• improved risk management
• faster delivery with better results.

Read more about the benefits of SAFe and how it works in practice.

Change management support

The OneCX Program supports you and your agency through the migration journey. This includes understanding any impacts and key considerations for your agency.

Your change advisor will work with you to:

• determine the relevant stakeholders and content approval process
• collaborate on a future state impact assessment
• conduct a training needs analysis for your team
• establish a communications strategy, and provide support and resources
• set up regular meetings to discuss any challenges or opportunities presented by the migration.

Training and skills uplift

The OneCX Program provides online training and multiple support opportunities to empower your agency to manage its own pages on nsw.gov.au.

Your staff who'll manage the agency's content will receive:

• training in the Content Management System (CMS) via online modules on the Learning Management System (LMS)
• ongoing support from trainers and subject matter experts through:
  • refresher sessions and drop-in Q&As
  • on-demand learning modules
  • ​regular Content Community education sessions
  • nsw.gov.au Help Hub, which supports agencies to create, publish and maintain content on nsw.gov.au. You'll be able to find answers to common questions, follow step-by-step guides, report a bug, or request a feature such as a webform.

Content that focuses on the customer

You'll be supported in uplifting your content as we move it to nsw.gov.au. 

We deliver a customer-centred approach that results in:

• improved accessibility, readability, personalisation and quality assurance for your content
• purpose-built information architecture for your site
• multilingual support for your customers
• easy-to-navigate design using our many components.

These elements deliver an improved digital experience for the people of NSW, making each online interaction intuitive and useful.

Keeping your agency's identity

After migration, your agency owns its content on nsw.gov.au. This means your content team is responsible for writing and updating it (with your subject matter experts).

Read about How your agency will publish content after migration.

For your marketing materials, we can keep 'vanity URLs' for a period of time. (Vanity URLs are shortened URLs that look better in print and are easier to remember.) Discuss this with our team. 

Branding and visual style

Your agency will have a landing page within nsw.gov.au, along with a dedicated URL. 

Some examples include:

• Health Infrastructure
• Aboriginal Affairs NSW
• NSW Fair Trading

This will help give your agency its own identity and help customers understand your purpose and mission.

You can also use iconography and graphics to help differentiate your pages.

Websites that won't move to nsw.gov.au

All agencies will migrate content to nsw.gov.au, unless your organisation:

• is an endorsed, independent or standalone brand (no Waratah logo)
• is a state-owned corporation
• is a Public Financial Corporation
• has a statutory officer (not subject to the control and direction of the Minister) as the agency head
• is a school, TAFE or other training institution
• is an emergency service
• has an intended audience who are outside NSW
• requires complex data management.

If you believe your agency is exempt from moving its website to nsw.gov.au, you must seek an exemption. To find out how, contact the OneCX Program team.

Learn more about the brand exemption framework. If you have further questions, email nswgovbranding@customerservice.nsw.gov.au.

To launch and maintain your website outside nsw.gov.au, you'll still need to follow existing government policies and guidance, such as the Digital Design System.

What’s out of scope

The key areas that are out of scope for this program are:

• intranets and other internal-facing digital products
• mobile apps
• social media
• custom tools or functionality that agencies would continue to maintain (as part of this work, we may develop an API to allow customers to access data from nsw.gov.au)
• online transactions that would be on Service NSW
• websites that are exempt from the program.

The nsw.gov.au platform

nsw.gov.au helps your agency deliver a seamless, secure, and user-centric digital experience that meets the highest standards, builds trust and aligns with government priorities.

We focus on:

• Security –security-by-design framework aligned with leading standards that significantly reduces security risks and safeguards your agency.
• Performance – high performing platform with continuous monitoring, performance enhancements, and stress testing.
• Customer experience – a customer-centric approach that delivers an improved digital experience for the people of NSW.
• Author experience – CMS that supports your team in managing and producing digital content quickly and effectively.
• Quality and delivery – high quality controls through global testing, automated quality assurance, and rigorous user acceptance testing.
• Data and privacy –compliance with privacy standards through regular audits and secure data practices, and support for effective data management and use while protecting user privacy

Read more about How nsw.gov.au is built and what it can do.