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Roadmap update
27 Sep 2022
With the goal of becoming the world’s most customer-centric government, nsw.gov.au has…
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Ways of working
17 Feb 2021
Working with customer mindsets is an alternative to persona-based content design. A customer mindset approach…
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Roadmap update
21 Dec 2020
2020 was a year like no other. A year that started with the worst bushfires the state has seen, to floods, and…
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Ways of working
19 Oct 2020
Effective training makes learners more efficient. It increases productivity and in-house capability, leading to…