What we do
Property in NSW is central to the social, economic, and personal well-being of every resident in the state. Leadership from government and industry is more important than ever to get ahead of emerging challenges and deliver the opportunities and confidence demanded by stakeholders.
Working within NSW Fair Trading, the Strata and Property Services Commissioner is driving change across industry, government and consumers to enable empowered, accountable, and trusted NSW strata and property services sectors.
The Commissioner will:
- oversee strata governance and policy across government and help bring a new focus to strata living and to implement the changes needed,
- contribute to the implementation of the government’s approved reforms of strata arising from the 2021 statutory review,
- oversee legislative and regulatory reform in the retirement village sector, including services to assist residents with dispute resolution including mediation, and
- work to raise performance and accountability standards across the real estate, strata, stock and station and business broking sectors to deliver greater protections and confidence for NSW property consumers.
The Statement of Expectations – Strata and Property Services Commissioner (PDF 121.74KB) from the Secretary of the Department of Customer Service outlines the expectations of, and priorities for, the Strata and Property Services Commissioner role as well as other responsibilities and governance arrangements.
Our work
- Adequate disclosure at point of sale and strata scheme establishment.
- Consumer protections at first annual general meetings and beyond.
- Resilience, sustainability and climate readiness.
- Ongoing insurability of NSW strata building stock.
- Setting annual continuing professional development (CPD) requirements for licensed practitioners.
- Approving the providers who deliver CPD training.
- Issuing legally enforceable industry guidelines on the proper supervision of a licensee's business.
- Engaging with and regulating the strata and property services sector.
- Targeting real risks and harms with intelligence-led, proactive compliance.
- Tracking and reporting of risk and harm minimisation or eradication.
NSW Strata and Property Services Commissioner
John Minns was appointed as the state's first Property Services Commissioner in December 2021. In September 2023 he was appointed Strata and Property Services Commissioner.
He has more than 25 years' experience in the real estate industry, most recently as managing director of Canberra-based Independent Property Group.
He was previously the Director of Academy of Real Estate Services. With a proven track record of industry leadership and transformation, John is dedicated to finding new ways to modernise strata and property services regulation and getting the best outcomes for industry and consumers.
As Strata and Property Services Commissioner, John brings his skills in property industry leadership to deliver new opportunities and performance benchmarks for consumers and the industry. Innovation, technology, collaboration and education are essential in achieving these objectives.
The Strata and Property Services Commissioner sits within NSW Fair Trading and works closely with the NSW Rental Commissioner, the NSW Fair Trading Commissioner and the NSW Building Commission to deliver improved outcomes for all who engage with the residential property sector in NSW.
The Strata and Property Services Commissioner is designed to address emerging risks while promoting confidence and economic certainty for industry and consumers.
John Minns, NSW Strata and Property Services Commissioner
Help and support for renting and tenancy
Ask a question, make a complaint, give feedback or get help with a dispute at the NSW Civil and Administrative Tribunal (NCAT).
Call centre: 13 32 20
Monday to Friday, 8:30am-5pm
Contact the Strata and Property Services Commissioner
Ask a general question, raise a concern or provide feedback in relation to the NSW property sector.
NSW Strata and Property Services Commissioner John Minns