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Strategy and roadmap

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Help and support for you to build user-centred content on nsw.gov.au.

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Latest blog updates

Rules of engagement in remote learning

Ways of working

For the last year our training approach has been based solely in a remote learning environment. The focus has been to ensure remote training is as effective and practical as it could be if run in a traditional classroom setting. Let's take a look at how this was done.
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A NSW communications promise helped businesses rise to the COVID-19 challenge

Ways of working

A connected, customer-centric and innovative communications strategy helped businesses comply with COVID Safe rules. Here’s how.
Woman holding an open sign.

Using instant feedback from customers to improve COVID-19 content

Ways of working

Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she explains how the content team used feedback to respond to customer needs during the height of the pandemic.
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