Aboriginal Customer Engagement Strategy
We want to ensure our services are provided in culturally safe and respectful ways. This strategy will help us improve the delivery of our services to Aboriginal customers.
Making it easier to work across borders
A range of NSW tradespeople and registered professionals will be able to work in other states with a single licence under recent changes.
Digital white card
We’re making it possible for people to access digital versions of their trade licences. The digital version of the NSW white card is available through the Service NSW app.
COVID-19 (coronavirus)
Stay up-to-date with news, rules and case locations. Find a testing clinic. Make your business COVID Safe.
Who we are
Find out about how we work, our people and our organisational structure.
Who we are
We deliver value by making or enabling sustained improvements to services in NSW. We are guided by our core values of integrity, trust, service and accountability.
Secretary and leadership team
Meet Emma Hogan, the Secretary of the Department of Customer Service, and her leadership team.
Building Commissioner
Meet David Chandler OAM, the NSW Building Commissioner.
Our projects and initiatives
Active Kids program
The $100 Active Kids voucher encourages school-aged children to enrol in sport or active recreation programs.
Celebrating 10 years of Australian Consumer Law
This year we are celebrating 10 years of consistent consumer protection laws under the Australian Consumer Law.
Cost of living
The Cost of Living program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.
Creative Kids program
The $100 Creative Kids voucher encourages school-aged children to enrol in creative and cultural activities.
Digital driver licence
The NSW digital driver licence makes it easy for people to access a digital version of their driver licence.
Digital white card
The NSW digital white card makes it easy for people to access a digital version of their trade licence.
FuelCheck
Through the FuelCheck app or website, motorists can get real-time information about fuel prices at every service station across NSW.
OneCX program
The nsw.gov.au program is making it easier to find, use, and understand information from the NSW Government.
Project Remediate
This three-year program will help to remove combustible cladding on residential apartment buildings in NSW.
Ministers and Parliamentary Secretary
Our department is one of eight super-clusters. Many agencies and business units in our diverse and dynamic department report to one of these three Ministers.
Service NSW works with the Parliamentary Secretary to help customers discover and easily access eligible rebates and savings to help manage their cost of living.
Victor Dominello
Minister for Digital, Minister for Customer Service
Kevin Anderson
Minister for Better Regulation and Innovation
Damien Tudehope
Minister for Finance and Small Business
Access to information
To promote open, accountable, fair and effective government in NSW, members of the public have a right to access government information.
Browse agencies
Latest news and events
Contact us
We welcome your feedback, questions, comments and complaints.
Phone: 13 77 88
Address: McKell Building, 2-4 Rawson Pl, Haymarket NSW 2000
ABN: 81 913 830 179