Department of Customer Service

We are making it easier to deal with government by driving improvements in customer service.

Home page image of multicultural plan 2023
DCS Multicultural Plan 2023-2025

The Department of Customer Service is pleased to launch its Multicultural Plan 2023-25. 

Students using digital technology and phones in the classroom
Contact ID Support

ID Support NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.

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Careers at Department of Customer Service

We are focused on delivering first-class customer service, digital transformation and regulatory reform. Come join us and help influence the future of our great state.

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Making it easier to work across borders

A range of tradespeople and registered professionals can now work in other states with a single licence.

Learn more

Who we are

Find out about how we work, our people and our organisational structure. 

Three people in the NSW Government graduate program
Who we are
We deliver value by making or enabling sustained improvements to services in NSW. We are guided by our core values of integrity, trust, service and accountability.
Emma Hogan
Secretary and leadership team
Meet Emma Hogan, the Secretary of the Department of Customer Service, and her leadership team.
David Chandler OAM, NSW Building Commissioner
Building Commissioner
Meet David Chandler OAM, the NSW Building Commissioner.

Our projects and initiatives

Active Kids program
The $100 Active Kids voucher encourages school-aged children to enrol in sport or active recreation programs.
Celebrating 10 years of Australian Consumer Law
This year we are celebrating 10 years of consistent consumer protection laws under the Australian Consumer Law.
Savings Finder

The Savings Finder program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.

Creative Kids program
The $100 Creative Kids voucher encourages school-aged children to enrol in creative and cultural activities.
Digital driver licence
The NSW digital driver licence makes it easy for people to access a digital version of their driver licence.
Digital white card
The NSW digital white card makes it easy for people to access a digital version of their trade licence.
FuelCheck
Through the FuelCheck app or website, motorists can get real-time information about fuel prices at every service station across NSW.
OneCX program
The nsw.gov.au program is making it easier to find, use, and understand information from the NSW Government.
Project Remediate
This three-year program will help to remove combustible cladding on residential apartment buildings in NSW.
Explore more projects

Minister

Our department is one of eight super-clusters. Many agencies and business units in our diverse and dynamic department report to  Minister Dominello.

Victor Dominello
Victor Dominello
Minister for Digital, Minister for Customer Service

Access to information

To promote open, accountable, fair and effective government in NSW, members of the public have a right to access government information.

Learn more

Browse agencies

See all agencies

Media Releases

Departmental media releases
Browse departmental media releases.
Ministerial media releases
Browse Ministerial media releases.

Contact us

COVID-19 enquiries

For COVID-19 assistance, call our Service NSW staff on 13 77 88.  There are other ways to get in touch

Visiting a Service NSW Service Centre?

COVID-19 is impacting some of our service centres.  If you need to visit a Service NSW Service Centre, please check opening hours first.

General enquiries

We welcome your feedback, questions, comments and complaints.

There are many ways you can contact us

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