Department of Customer Service
We are making it easier to deal with government by driving improvements in customer service.




Who we are
Find out about how we work, our people and our organisational structure.



Our projects and initiatives
The Savings Finder program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.
Ministers
Our department is one of eight super-clusters. Many agencies and business units in our diverse and dynamic department report to one of these three Ministers.
Service NSW works with the Parliamentary Secretary to help customers discover and easily access eligible rebates and savings to help manage their cost of living.



Access to information
To promote open, accountable, fair and effective government in NSW, members of the public have a right to access government information.
Browse agencies
Media Releases
Contact us
COVID-19 enquiries
For COVID-19 assistance, call our Service NSW staff on 13 77 88. There are other ways to get in touch
Visiting a Service NSW Service Centre?
COVID-19 is impacting some of our service centres. If you need to visit a Service NSW Service Centre, please check opening hours first.
General enquires
We welcome your feedback, questions, comments and complaints.
There are many ways you can contact us