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Department of Customer Service

We are making it easier to deal with government by driving improvements in customer service.

COVID-19 (coronavirus)

Stay up-to-date with news, rules and case locations. Find a testing clinic. Make your business COVID Safe.
Image of coronavirus

Bushfire customer care service

We are delivering bushfire recovery assistance to help people and businesses impacted by bushfires. Our Service NSW specialists can are guiding customers every step of the way.
New growth sprouting from the charred bark of a burnt tree following a bush fire

Customer experience unit

We provide expert advice to the Premier, Cabinet, Ministers and NSW Government agencies and departments on all aspects of customer service.
Customer talking to Service NSW representative

NSW Cladding Taskforce

The Taskforce was established to identify buildings with potentially combustible cladding and support local councils to address the use of non-compliant cladding materials.
Two engineers on site checking details on digital tablet

Who we are

Find out about how we work, our people and our organisational structure. 

Who we are

We deliver value by making or enabling sustained improvements to services in NSW. We are guided by our core values of integrity, trust, service and accountability.
Three people in the NSW Government graduate program

Secretary and leadership team

Meet Emma Hogan, the Secretary of the Department of Customer Service, and her leadership team.
Emma Hogan

Building Commissioner

Meet David Chandler OAM, the NSW Building Commissioner.
David Chandler OAM, NSW Building Commissioner

Our projects and initiatives

Active Kids program

The $100 Active Kids voucher encourages school-aged children to enrol in sport or active recreation programs.

Creative Kids program

The $100 Creative Kids voucher encourages school-aged children to enrol in creative and cultural activities.

Digital driver licence

The NSW digital driver licence makes it easy for people to access a digital version of their driver licence.

Customer Satisfaction Index

We measure consumer and business satisfaction on an annual basis.


Through the FuelCheck app or website, motorists can get real-time information about fuel prices at every service station across NSW.

Cost of living

The Cost of Living program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies. program

The program is making it easier to find, use, and understand information from the NSW Government.

Project Remediate

This three-year program will help to remove combustible cladding on residential apartment buildings in NSW.

Innovation NSW

We are tackling complex economic, environmental and social challenges and stimulating economic activity.

Ministers and Parliamentary Secretary

Our department is one of eight super-clusters. Many agencies and business units in our diverse and dynamic department report to one of these three Ministers.

Service NSW works with the Parliamentary Secretary to help customers discover and easily access eligible rebates and savings to help manage their cost of living.

Victor Dominello

Minister for Customer Service
Victor Dominello

Kevin Anderson

Minister for Better Regulation and Innovation
Kevin Anderson

Damien Tudehope

Minister for Finance and Small Business
Damien Tudehope

Access to information

To promote open, accountable, fair and effective government in NSW, members of the public have a right to access government information.

Learn more

Browse agencies

Latest news and events


Browse departmental media releases.


Register for and attend Department of Customer Service events.

Contact us

We welcome your feedback, questions, comments and complaints.

Phone: 13 77 88

Email us

Address: McKell Building, 2-4 Rawson Pl, Haymarket NSW 2000

ABN: 81 913 830 179

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