Department of Customer Service

We are making it easier to deal with government by driving improvements in customer service.

Who we are

There are more than 30 agencies, entities and business units in our department.

Our work impacts millions of people on any given day. Our projects span across natural disasters, work health and safety and living in NSW.

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Key statistic - 77% of customers find it easy to interact with the NSW Government.

Work with us

We are focused on delivering first-class customer service, digital transformation and regulatory reform. Join us and influence the future of our great state.

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Learn about our key projects

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Automatic Mutual Recognition (AMR)

AMR makes it easier to work interstate. Find out if your occupation is included in the scheme.

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Aboriginal communities

Explore services and support available to Aboriginal and Torres Strait Islander communities.

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Learn more about the program that is creating a unified and customer-centric digital experience for people in NSW.

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ID Support

Access help if your NSW Government proof of identity credentials are stolen or fraudulently used.

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Unclaimed money

Use the free tool on the Revenue NSW website to check if you are owed unclaimed money. 

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Savings finder

Explore the Savings Finder program to find and access more than 40 rebates and savings offered across NSW Government agencies.


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Digital trade licences

Download the Service app to access digital versions of your trade licences and credentials.

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Multicultural plan 2023-25

The latest DCS Multicultural Plan commits us to building a culture of care and belonging for our multicultural customers and employees. 

Access the DCS information you need

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