Department of Customer Service
We are making it easier to deal with government by driving improvements in customer service.
IDSupport NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.
A range of NSW tradespeople and registered professionals will be able to work in other states with a single licence under recent changes.
We’re making it possible for people to access digital versions of their trade licences. The digital version of the NSW white card is available through the Service NSW app.
Stay up-to-date with news, rules and case locations. Find a testing clinic. Make your business COVID Safe.
Who we are
Find out about how we work, our people and our organisational structure.
We deliver value by making or enabling sustained improvements to services in NSW. We are guided by our core values of integrity, trust, service and accountability.
Meet Emma Hogan, the Secretary of the Department of Customer Service, and her leadership team.
Meet David Chandler OAM, the NSW Building Commissioner.
Our projects and initiatives
The $100 Active Kids voucher encourages school-aged children to enrol in sport or active recreation programs.
This year we are celebrating 10 years of consistent consumer protection laws under the Australian Consumer Law.
The Cost of Living program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.
The $100 Creative Kids voucher encourages school-aged children to enrol in creative and cultural activities.
The NSW digital driver licence makes it easy for people to access a digital version of their driver licence.
The NSW digital white card makes it easy for people to access a digital version of their trade licence.
Through the FuelCheck app or website, motorists can get real-time information about fuel prices at every service station across NSW.
The nsw.gov.au program is making it easier to find, use, and understand information from the NSW Government.
This three-year program will help to remove combustible cladding on residential apartment buildings in NSW.
Ministers and Parliamentary Secretary
Our department is one of eight super-clusters. Many agencies and business units in our diverse and dynamic department report to one of these three Ministers.
Service NSW works with the Parliamentary Secretary to help customers discover and easily access eligible rebates and savings to help manage their cost of living.
Minister for Digital, Minister for Customer Service
Minister for Better Regulation and Innovation
Minister for Finance and Small Business