Department of Customer Service

We are making it easier to deal with government by driving improvements in customer service.

Students using digital technology and phones in the classroom
IDSupport NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.
Worker in warehouse with computer tablet smiling
A range of NSW tradespeople and registered professionals will be able to work in other states with a single licence under recent changes.
The digital white card is available in the Service NSW app
We’re making it possible for people to access digital versions of their trade licences. The digital version of the NSW white card is available through the Service NSW app.
Image of coronavirus
Stay up-to-date with news, rules and case locations. Find a testing clinic. Make your business COVID Safe.

Who we are

Find out about how we work, our people and our organisational structure. 

Three people in the NSW Government graduate program
We deliver value by making or enabling sustained improvements to services in NSW. We are guided by our core values of integrity, trust, service and accountability.
Emma Hogan
Meet Emma Hogan, the Secretary of the Department of Customer Service, and her leadership team.
David Chandler OAM, NSW Building Commissioner
Meet David Chandler OAM, the NSW Building Commissioner.

Our projects and initiatives

The $100 Active Kids voucher encourages school-aged children to enrol in sport or active recreation programs.
This year we are celebrating 10 years of consistent consumer protection laws under the Australian Consumer Law.

The Savings Finder program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.

The $100 Creative Kids voucher encourages school-aged children to enrol in creative and cultural activities.
The NSW digital driver licence makes it easy for people to access a digital version of their driver licence.
The NSW digital white card makes it easy for people to access a digital version of their trade licence.
Through the FuelCheck app or website, motorists can get real-time information about fuel prices at every service station across NSW.
The nsw.gov.au program is making it easier to find, use, and understand information from the NSW Government.
This three-year program will help to remove combustible cladding on residential apartment buildings in NSW.

Ministers

Our department is one of eight super-clusters. Many agencies and business units in our diverse and dynamic department report to one of these three Ministers.

Service NSW works with the Parliamentary Secretary to help customers discover and easily access eligible rebates and savings to help manage their cost of living.

Victor Dominello
Minister for Digital, Minister for Customer Service
Eleni Petinos standing in front of a waterway and bridge in a white jacket
Minister for Small Business and Fair Trading
Damien Tudehope
Minister for Finance and for Employee Relations

Access to information

To promote open, accountable, fair and effective government in NSW, members of the public have a right to access government information.

Learn more

Browse agencies

Media Releases

Browse departmental media releases.
Browse Ministerial media releases.

Contact us

COVID-19 enquiries

For COVID-19 assistance, call our Service NSW staff on 13 77 88.  There are other ways to get in touch

Visiting a Service NSW Service Centre?

COVID-19 is impacting some of our service centres.  If you need to visit a Service NSW Service Centre, please check opening hours first.

General enquires

We welcome your feedback, questions, comments and complaints.

There are many ways you can contact us

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