(COVID-19) Coronavirus
There is a range of information available to keep you up to date.

Bushfire customer care service
We are delivering bushfire recovery assistance to help people and businesses impacted by bushfires. Our Service NSW specialists can are guiding customers every step of the way.

Innovation NSW
We are tackling complex economic, environmental and social challenges and stimulating economic activity.

Customer Experience Unit
We provide expert advice to the Premier, Cabinet, Ministers and NSW Government agencies and departments on all aspects of customer service.

NSW Cladding Taskforce
The Taskforce was established to identify buildings with potentially combustible cladding and support local councils to address the use of non-compliant cladding materials.

Who we are
Find out about how we work, our people and our organisational structure.
Our projects and initiatives
Active Kids program
The $100 Active Kids voucher encourages school-aged children to enrol in sport or active recreation programs.
Creative Kids program
The $100 Creative Kids voucher encourages school-aged children to enrol in creative and cultural activities.
Digital driver licence
The NSW digital driver licence makes it easy for people to access a digital version of their driver licence.
Customer Satisfaction Index
We measure consumer and business satisfaction on an annual basis.
FuelCheck
Through the FuelCheck app or website, motorists can get real-time information about fuel prices at every service station across NSW.
Cost of living
The Cost of Living program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.
nsw.gov.au program
The nsw.gov.au program is making it easier to find, use, and understand information from the NSW Government.
Project Remediate
This three-year program will help to remove combustible cladding on residential apartment buildings in NSW.
Who we are
We deliver value by making or enabling sustained improvements to services in NSW. We are guided by our core values of integrity, trust, service and accountability.

Secretary and leadership team
Meet Emma Hogan, the Secretary of the Department of Customer Service, and her leadership team.

Building Commissioner
Meet David Chandler OAM, the NSW Building Commissioner.

Ministers and Parliamentary Secretary
Our department is one of eight super-clusters. Many agencies and business units in our diverse and dynamic department report to one of these three Ministers.
Service NSW works with the Parliamentary Secretary to help customers discover and easily access eligible rebates and savings to help manage their cost of living.
Victor Dominello
Minister for Customer Service

Kevin Anderson
Minister for Better Regulation and Innovation

Damien Tudehope
Minister for Finance and Small Business

Access to information
To promote open, accountable, fair and effective government in NSW, members of the public have a right to access government information.
Browse agencies
Latest news and events
Contact us
We welcome your feedback, questions, comments and complaints.
Phone: 13 77 88
Address: McKell Building, 2-4 Rawson Pl, Haymarket NSW 2000
ABN: 81 913 830 179