If you need emergency accommodation

This is a guide for people at risk of becoming, or are, homeless, as well as options for people needing temporary crisis accommodation.


If you're homeless or at risk of losing your home

The Department of Communities and Justice (DCJ) provides:

The DCJ also:

  • helps existing clients of homelessness services with private rental options
  • supports rough sleepers and outreach programs for vulnerable tenants
  • finds temporary accommodation if you have to self-isolate

Ask Izzy

Ask Izzy is an online search tool that helps people find shelter, food, health and other critical support services. It is free and anonymous.

Through answering a few simple questions online, Ask Izzy can find the most suitable specialist homeless service in your area. Answers are private and no personal information is collected.

Most of the homeless shelters offered provide meals and low-cost board. Some shelters have staff available 24 hours a day.

Specialist housing support services

See the topic Finding somewhere new to live for more details covering:

  • if you're moving house
  • buying a home 
  • Aboriginal or Torres Strait Islander people
  • community and affordable housing options

If you're a tenant facing eviction, see the topic Renters financially affected by coronavirus for more information.


If you're experiencing family or domestic violence

Start Safely

The Department of Communities and Justice operates a housing rental assistance service called Start Safely.

It is for people who do not have a stable and secure place to live due to domestic or family violence. Start Safely can be used to: 

  • help find a safe and affordable place to rent  
  • pay some of your rent for up to 3 years  
  • assist with education and employment options

More services and support options for women and families experiencing family violence

Organisation Services Get in touch
Domestic Violence Line 24/7 counselling and referrals to women experiencing domestic and family violence 1800 656 463
1800RESPECT 24 hour counselling and support service 1800 737 732
Women's Legal Service NSW  helps women experiencing violence about their legal rights and access to justice 1800 810 784
Women's Community Shelters offers short term emergency housing and support for homeless women 0434 317 107


NSW Rape Crisis 24/7 counselling for people of all genders whose lives have been impacted by sexual assault 1800 424 017

Help provided by charities and other organisations

There are multiple agencies and charities that offer emergency housing and accommodation services for people who are homeless or at risk of becoming homeless.

Salvation Army

The Salvation Army can help find you a place to sleep, eat, shower, as well as provide access to support services. Their options include:

  • emergency and crisis accommodation
  • temporary or transitional accommodation or lodgings
  • long-term accommodation or community housing

Learn more about housing and homelessness support at the Salvation Army.

Australian Red Cross

Through caseworkers, the Red Cross operates a range of housing and food programs for specific groups, including: 

  • the elderly
  • youth at risk of sleeping rough
  • people experiencing mental health issues 
  • Aboriginal and Torres Strait Islander people

Wesley Mission

The Wesley Mission is a faith-based organisation providing a range of support services to families, children and the elderly, and particularly those struggling with homelessness.

Learn more about the Wesley Mission's:

Uniting Care 

Uniting Care is a faith-based organisation providing secure and safe housing. Its homelessness and crisis accommodation services are location-based, and include:


Dignity is a not-for-profit that offers emergency guest accommodation and other housing services to people who are homeless or at risk of homelessness. You can learn more about Dignity or call them on 1300 332 334.

Dignity also provides lifestyle support programs, including:

  • a food relief service that stocks the kitchens of those at risk of homelessness, as well as provide home-cooked meals
  • new and replacement clothing through its partner, Thread Together

Get mental health support

Looking after your mental health is as important as looking after your physical wellbeing. If the impact of coronavirus is placing pressure on your income, family or relationships, there is a wide range of services you can reach out to.

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