Contact NESA

You can contact NESA for general enquiries or to get specific advice. Find the contact details for the team that can help you and learn how to make a complaint.

On this page

Provide feedback about a school

If you have a complaint, compliment or suggestion about a school you'll need to contact:

Find out how to make a complaint about NESA's services.

General contact enquiries

NESA's hours of operation are 8.30am to 5.00pm, Monday to Friday.

You can contact NESA by phone, fax or post:

If you have a specific enquiry see who to contact at NESA. 

Find out more about working for NESA.

Location

NESA is located at:

  • NSW Education Standards Authority
    Level 4
    117 Clarence Street
    Sydney
    NSW 2000

Who to contact at NESA

If you have a specific enquiry you can find the contact details for the right team to contact. 

Approval of school providers (CRICOS)

Get information about the approval of school providers (CRICOS), and already approved school providers, by email or phone:

Copyright and Intellectual Property (IP)

For enquiries about using copyrighted material such as syllabuses and past exam papers, email copyright@nesa.nsw.edu.au.

Curriculum and school-based assessment

Get advice about curriculum, school-based assessment, students with disability, gifted students and English as an Additional Language or Dialect (EAL/D) students, and Board Endorsed Courses by email or phone:

Disability

For advice about NAPLAN (National Assessment Program – Literacy and Numeracy) disability adjustment and HSC disability provisions, contact:

NAPLAN disability adjustments

HSC disability provisions

Events and exhibitions

Email or call for information about events and exhibitions:

Home schooling

Enquire about home schooling by email or phone: 

Legal enquiries and subpoenas

Contact the Proper Officer if you need information for legal purposes:

Liaison Officers

The role of Liaison Officers is to:

  • provide contact and referral information to schools and teachers about NESA policies and procedures
  • deliver a range of professional development courses approved under the Teacher Accreditation Act 2004, as well as other courses required to meet NESA's priorities
  • assist with the HSC student support services program in relation to appeals and the Enquiry Centre.

You can contact Liaison Officers by email or phone: 

Margot Braithwaite (Head of Liaison Unit)

Susan Barrie (Liaison Officer)

Jennifer Pledger (Metropolitan Liaison Officer)

Christine Keys (Riverina Liaison Officer)

Denise McHugh (North West Liaison Officer)

Heidi O’Brien (North Coast Liaison Officer)

Wendy Murphy (Western Liaison Officer)

Shane Chapman (South Coast Liaison Officer)

Erinn Roberts (Hunter/Central Coast Liaison Officer)

Media contacts

The Media Unit provides communication services for NESA. 

You can contact the Media Unit by email at media@nesa.nsw.edu.au.

For media requests during the HSC see HSC media protocols for how to work with the school community and HSC events and statistics.

Get the latest news about NESA and updates on programs.

NAPLAN

Contact the NAPLAN team at NESA by email or phone:

Privacy

For enquiries and information about privacy at NESA, contact the Privacy Officer:

  • email: privacy@nesa.nsw.edu.au
  • call: (02) 9367 8111
  • visit:
    Education Standards Authority
    Level 4
    117 Clarence Street
    Sydney
    NSW 2000
  • post: 
    Education Standards Authority
    GPO Box 5300
    Sydney
    NSW 2001

See privacy at NESA for more information.

Replacement certificates

To get a replacement copy of your exam results, HSC, School Certificate or Record of School Achievement (RoSA) certificate, see replacement examination results and certificates.

If you need help, please email replacement@nesa.nsw.edu.au or telephone the team on (02) 9367 8857. The office hours are Monday to Friday 8.30 am to 4.00 pm.

School registration

If you have enquiries about school registration, contact the School Registration Unit:

Schools Online and student entry or enrolment

For enquiries about Schools Online and student entry or enrolment, contact the Student Records Unit:

Social media and communications

For social media and communication services at NESA, email the Communications and Engagement team at communications@nesa.nsw.gov.au. 

Teacher accreditation

Contact specialist teacher accreditation staff depending on your circumstances:

Early childhood teachers

Professional Learning

Highly Accomplished or Lead Teacher

Initial Teacher Education and Accreditation

Proficient teacher and maintenance of accreditation

Retired teachers

Re-accreditation

Teacher professional conduct including working with children check compliance

Resolving complaints about NESA's services

NESA will resolve complaints about NESA services in a timely and fair way. 

You can make a complaint online or download the complaint form and email it to complaints@nesa.nsw.edu.au. 

Complaints that are not resolved can go to an investigation or internal review. For more information, see our complaint handling policy and process.

Work at NESA

If you're interested in working at NESA, find out about NESA's culture and how to apply. Employment opportunities at NESA include:

For ongoing and permanent roles at NESA see I Work for NSW, the NSW Government jobs website.

Open access to information

NESA publishes a range of open access information free of charge or at the lowest possible cost. These include:

Learn more about access to information including:

  • the types of information you can access 
  • information that can't be disclosed
  • how to access our information.
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