OneCX program: What we've achieved
Find out about the OneCX program achievements, including milestones, and launches.
Latest migration
Safety starts with you - Launched on nsw.gov.au
The campaign focused on raising awareness of workplace risks and encouraging conversation and commitment in NSW workplaces – conversations at work, in the media and on social media.
2022 Achievements
- Far West Local Health District live on nsw.gov.au
- Multi-page publication template launched with the NSW Budget Women's Opportunity Statement
- SEO: New search features launched for improved search results relevance
- SEO: How to schema functionality launched
- Companion Card live on nsw.gov.au
- We commemorate live on nsw.gov.au
- NSW Telco Authority live on nsw.gov.au
- Test Safe live on nsw.gov.au
- Training Services NSW live on nsw.gov.au
- Smart and Skilled live on nsw.gov.au
- New image gallery and video listing features implemented
- CMS Style Guide rolled out
- Non-corporate brand palettes implemented for Companion Card and State of the Customer
- Subsidence Advisory live on nsw.gov.au
- Their Futures Matter live on nsw.gov.au
- Centre for Property Acquisition live on nsw.gov.au
- Cladding Registration live on nsw.gov.au
- NSW Disaster Assistance Arrangements live on nsw.gov.au
- Roads and Waterways (phase 1-10 pillars) live on nsw.gov.au
- Floods hub launched on nsw.gov.au
- Redesigned landing pages for Living in NSW, Working and Business and What's Happening
- BDM Micro and Registry Wedding wishlist tool launched
- Supporting feature for headless API's implemented
- Women NSW live on nsw.gov.au
- Water Safety live on nsw.gov.au
- Clinic finder functionality reutilised with launch of Vaccination clinic finder
- Ongoing development on Grants and Funding (phase 1 Beta)
- Hardship Review Board live on nsw.gov.au
- Office of Responsible Gambling live on nsw.gov.au
- 2022 Youth Week live on nsw.gov.au
2021 Achievements
- Customer Satisfaction score survey implemented
- Pilot of improved translation service combining machine and human translation
- Design system upgrade - website design updated with new NSW Government branding
- Safety starts with you live on nsw.gov.au
- Child Protection Legal Conference live on nsw.gov.au
- Driver and Rider Licences live on nsw.gov.au
- Drupal 9 upgrade completed
- Mental health at Work live on nsw.gov.au
- Grandparents Day live on nsw.gov.au
- Business Connect live on nsw.gov.au
- Road Safety and Rules live on nsw.gov.au
- Improved processes sees a consistent boost in internal search clickthrough rates (was 50%, now over 65%)
- Monthly website users reaches over 14 million
- New COVID-19 case locations listing get 83% thumbs up on launch
- 21 July Safety and rules on NSW waterways live on nsw.gov.au
- 26 June nsw.gov.au reaches 1.8million user record
- Resilience NSW live on nsw.gov.au
- Vehicle registration live on nsw.gov.au
- E10 Fuelcheck live on nsw.gov.au
- Innovation NSW live on nsw.gov.au
- Readspeaker text to speech live on nsw.gov.au key page templates
2020 Achievements
- Apolitical Awards finalist in the global "COVID Rapid responders" category
- 30 December - largest number of webpage visits in a single day, 21.4million
- Australian Government Digital Awards finalist in the "Excellence in multi-agency partnership" category for COVID-19 on nsw.gov.au
- Premier's Award finalist in the the "Putting the Customer at the Centre" category for COVID-19 data, insights, communications and website Hub, to keep our community safe
- 100K COVID Safe business registrations received online
- COVID-19 clinic finder launches to help customers find their nearest coronavirus testing centre in NSW.
- QR codes launch to keep customers COVID Safe by contactless check in
- Live chat helps NSW citizens, supported by the Service NSW COVID-19 contact centre.
- COVID-19 heat maps show the postcodes affected by COVID-19
- COVID Safe Business Registration helps keep businesses and customers safe during COVID-19
- Customers can now provide feedback on website content through thumbs up (or down) feedback
- Have Your Say relaunches, centralising our public consultations
- Department of Customer Service website consolidates into nsw.gov.au
- NSW Registry of Births Deaths & Marriages website consolidates into nsw.gov.au
- Automatic Translation helps culturally and linguistically diverse communities access critical information in their language
- COVID-19 section launches, a single online destination for government announcements and advice for NSW citizen and businesses
- Life journeys find a new home (and URL) on nsw.gov.au
- The new nsw.gov.au is live, with a customer-centric information architecture ready for website consolidation
- The website upgrades to Google Analytics 360, to prepare for more hits, reduced data processing latency and more custom metrics
- Public Beta launches for public user feedback
- Private Beta is available for user testing and stakeholder feedback
2019 Achievements
- Build begins on nsw.gov.au minimum viable product
- Alpha prototype is developed for nsw.gov.au